Terms

TERMS AND CONDITIONS:

Prices on this website are suggested retail and subject to change without notice.

ACI sells wholesale only to qualified businesses and/or buyers.

To open an account, submit the required form(s). After we receive the proper paperwork, verify the information, and set up your account, you will receive your Wholesale pricing. We will not quote pricing prior to setting up your account. This is to protect you and other similar businesses.

ACI Resale Exemption Form.pdf

MINIMUM ORDER:

Existing accounts = $75.00
Orders less than $75.00 will be charged a $15.00 Service Fee.

New Accounts = $150.00
For initial order and $75.00 on reorders. Please allow 2-3 working days to verify the Resale Tax Exemption information and set the account up.

Quantities listed as Minimum 12 are for each color – colors cannot be combined. Items sold in minimum of 12 pieces should be purchased in increments of 12. (Example- 12, 24, 36)

*** Occasionally our customers call us to add additional items to a previously placed order and we will make every attempt to do so, however, depending on what stage your order is in, (if pulled and packed) we may not be able to add additional items. These items will be handled as a new order. Our goal, even in Peak Season, is to ship “same day”.

PAYMENT TERMS:

Credit/Debit Cards, Net 30 day Account**
** Initial order will be Credit card only.

CREDIT TERMS:

**Net 30 days require a Minimum of 3 credit references and takes approximately 2 to 3 weeks approval time. Please include fax #s for your references. Past due accounts will be charged 1.5% per month service charge which is equivalent to 18% annual percentage rate.

ACI-Credit-Application.pdf

FREIGHT TERMS:

Actual freight charges will be prepaid and added to Invoice. FFA (applies only to Ground transportation) allowed on orders of $1,000.00 or over, if paid within terms.

CLAIMS, RETURNS, AND SHIPPING DISCLAIMER:

Once your order leaves our warehouse, ACI Wholesale is not responsible for lost, stolen, misdelivered, or damaged packages. Please ship to a secure location. All shipping risk transfers to the buyer upon carrier acceptance. Damage claims must be filed with the carrier directly.

Claims for shortages, errors, or defects must be submitted within 10 calendar days of delivery. Email info@aciwholesale.com with your order number and photos or documentation. Claims after 10 days will not be accepted.

Returns are not guaranteed after 10 days. If accepted, a 15% restocking fee will apply. All returns must be pre-approved and in original condition. All returns require a Return Authorization (RA) number. Unauthorized returns will now be accepted or credited. Approved returns must be received within 10 days of authorization to be eligible for credit. Items must be returned in their original packaging, free of price tags, and in salable condition.

By ordering, you agree to these terms.

FOR ADDITIONAL INFORMATION OR ASSISTANCE, PLEASE CALL OUR CUSTOMER SERVICE ASSOCIATES

Office Hours are 8:00 am – 5:00 pm – CST – Monday- Friday